Who we are
Eximford is a sole-proprietorship merchant exporter in Mohali, Punjab, India, and the data controller for the details you send us.
Email: [email protected]
Post: Workerry, Balaji Tech Towers, 3rd Floor, Plot A-28, Phase 7, Industrial Area, Sector 73, Mohali, Punjab 160055, India
What we collect and why
- Enquiries and quote requests: your name, work email, phone number, company, country, and details of what you want to source (product, quantity, destination port, shipping terms and timeline), sent through the website form, by email or on WhatsApp. We use them to reply, prepare quotes and fulfil orders. The legal basis is taking steps at your request before a contract, and then performing that contract.
- Correspondence and orders: emails, specifications, sample records, invoices and shipping documents. Some of these we must keep under Indian tax, customs and export law.
- Website use: our hosting provider keeps server logs (IP address, browser type and pages requested). We use cookieless, aggregate visit statistics. We use no advertising trackers or tracking cookies.
Who processes it for us
- Cloudflare: website hosting, security and cookieless visit statistics.
- Web3Forms: passes contact-form submissions to our mailbox. It says it does not keep submissions; its servers are in the United States.
- Zoho: email hosting, in Zoho's India data centre.
- Google Fonts: delivers the typefaces this website uses. Your browser requests them from Google's servers, which receive your IP address and browser details. No Google cookies are set by this request.
- WhatsApp: only if you choose to message us there.
We do not sell your data. We share it only where needed to fulfil your order, for example with freight forwarders and suppliers, or when the law requires it.
International transfers
We are based in India, and our email is held in Zoho's India data centre. Some services we use also process your details outside India: Cloudflare serves this website from its worldwide network, Web3Forms relays form submissions through servers in the United States, and Google Fonts is delivered from Google's servers. If you are in the UK, the EU or elsewhere, your details will be handled in India and in those countries, where data protection law may differ from yours.
How long we keep it
- Enquiries that don't lead to an order: deleted within 24 months of our last contact.
- Order records: kept for as long as Indian tax, customs and export rules require, currently up to eight years, then deleted.
Your rights
Depending on where you live, you can ask to access, correct or delete your data, restrict or object to how we use it, or receive a copy to take elsewhere. Email [email protected] and we will reply within one month. If you are in the UK or EU, you can also complain to your local data protection authority.
Security
The site is served over HTTPS, and our email account is protected with two-factor authentication.
Changes
When this policy changes, we update the date at the top of the page. Significant changes are noted on this page for at least 30 days.